Return and Exchanges

Return & Refund Policy

At LearnPlay Labs, we want you to be happy with your purchase. If something isn’t right, you can return eligible items under the conditions below.

1. Right of Withdrawal (EU Customers)

As per EU consumer protection rules, customers in the European Union have the right to withdraw from their purchase within 14 days without giving a reason.

How to exercise this right

  • Email us at info@learnplaylabs.com within 14 days of receiving your order, or use our withdrawal form (if available on the site).
  • After you notify us, you have an additional 14 days to send the item(s) back to our return address.
  • We process refunds within 14 days after we receive and inspect the returned items.

2. Conditions for Returns

  • Items must be unopened, unused, and in their original packaging, including all inserts and tags.
  • Items showing signs of use, damage, writing, or missing parts may be refused and sent back at the customer’s expense.
  • Returns are not accepted for:
    • Downloadable or digital products
    • Customized or personalized items
    • Items clearly marked as “Final Sale”

3. Return Process (Authorization Required)

  1. Contact us first: Email info@learnplaylabs.com with your order number, the item(s) you want to return, and a brief reason.
  2. Wait for our instructions: We will confirm if your return is eligible and send you the return instructions (and, if applicable, a return label). Please do not send items back before receiving our confirmation.
  3. Ship the item(s): Pack the items securely to avoid damage in transit and ship them to the return address we provide.

Items returned without prior authorization or outside the allowed timeframe may not be accepted.

4. Refunds

  • Refunds are issued to the original payment method used for the order.
  • Refunds cover the product price and, where legally required, the standard shipping cost of the original order; any express or premium shipping upgrades are not refundable.
  • If the returned product is not in acceptable condition (used, damaged, incomplete), we may reduce the refund amount or refuse the refund.

5. Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 7 days of delivery.
  • Include clear photos of the damage/defect and your order number so we can assess the issue quickly.
  • After review, we will offer a replacement, a repair, or a refund, depending on the situation.

6. Return Shipping Costs & Fees

  • For returns where you simply changed your mind or ordered the wrong item, you are responsible for the return shipping costs.
  • For customers in UK, Germany and the EU, a flat return handling fee of €4.99 may be deducted from your refund to cover processing costs.
  • If the item is defective or we sent the wrong product, we will cover the return shipping costs or provide a prepaid label, depending on your location.

7. Items Returned Without Authorization

  • Items sent back without contacting us first, or after the return period has expired, may be refused.
  • In such cases, the item may be sent back to you at your expense, or disposed of if return is not possible.

8. Contact & Return Address

For any questions about returns, exchanges, or refunds, reach out to:

  • Email: info@learnplaylabs.com
  • Phone: -
  • Return Address:
    KAKLOTAR LTD
    128 City Road
    London EC1V 2NX
    United Kingdom